Refund policy

RETURN & REFUND POLICY

Thank you for shopping at Pantera Stores. We want you to love your purchase, but if something isn't right, we're here to help.

RETURNS

You have 30 days from the date of delivery to request a return. To be eligible for a return:

Items must be unworn, unwashed, and in original condition
Items must have all original tags attached
Items must be in original packaging

Non-returnable items:

Intimates & lingerie (for hygiene reasons)
Swimwear (if hygiene seal is removed)
Sale/clearance items marked as final sale
Gift cards

HOW TO START A RETURN

Email us at info@panterastores.com with your order number
Include the reason for your return
We'll send you return instructions within 24-48 hours

REFUNDS

Once we receive and inspect your return, we'll notify you by email. If approved:

Refunds are processed to your original payment method
Please allow 5-10 business days for the refund to appear in your account

EXCHANGES

We currently do not offer direct exchanges. Please return your item for a refund and place a new order.

DAMAGED OR INCORRECT ITEMS

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@panterastores.com with photos of the issue. We'll make it right!

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